Refund policy
Last updated 2 October 2026
We want you to be happy with your report. This policy explains when we refund and how to ask.
Your rights under Australian Consumer Law
Our reports come with guarantees under the Australian Consumer Law that cannot be excluded. If a report you paid for is faulty, is not what we described, or does not do what we said it would, you are entitled to a remedy, which may be a replacement, a fix or a refund depending on the problem. Nothing in this policy limits those rights.
Change of mind
A full report is generated the moment your payment is confirmed and cannot be returned, so we do not offer refunds because you have changed your mind, because you disagree with your result, or because you did not read the free snapshot before paying. The free snapshot exists so you can see your style and scores and decide whether the full report is worth it to you before you pay.
When we will refund
We will refund you in full if:
- Your report did not generate or could not be delivered and we cannot fix it within two business days.
- You were charged more than once for the same report.
- A pair or team report was bought and one or more invited people never took the test. We will refund the unused places, at the per-person price, if you ask within 60 days of purchase.
- There is a fault in the report, for example missing sections or text that does not match your scores, and we cannot correct it.
If a technical problem on our side stopped you completing the test after paying, we will either let you retake it at no charge or refund you, whichever you prefer.
How to ask
Email [email protected] with the email address you used, the report reference if you have it, and what went wrong. We reply within two business days. Approved refunds go back to the card you paid with and usually appear within five to ten business days depending on your bank.
Access codes
Reports unlocked with an access code were not paid for and are not eligible for a refund.